Terms and Conditions

Payment

Payment is taken through paypal which is a secure payment procedure. Customers do not need to have a paypal account to be able to place orders with Erotic Secrets of Pleasure just follow the simple steps for payment through the checkout. Cheques and postal orders will also be accepted and are to be made payable to Erotic Secrets Of Pleasure and sent to our PO Box address (see returns section for address) with the printed out order from the shopping cart. Orders will be processed the same day and delivery will usually be within 3 days for in stock items. For items that are out of stock you will be notified by email, please allow up to 28 days although usually 14 days for delivery. You will be kept up to date by email with the progress of your order and notified soon as it has been dispatched.

UK Delivery Costs and Options

Royal mail recorded                                  1 – 3 working days                       £2.95

Royal mail special delivery                        Next day (by 1PM)                        £5.95

Royal mail special delivery Saturdays      Saturdays                                      £5.95

 

See delivery charges for Europe / Rest of the world

 

Royal mail recorded

Please place your order before 3.30PM weekdays for same day dispatch. Orders will be sent royal mail recorded by default.

 

Royal mail special delivery

Please place your order before 1PM Monday to Friday to ensure next day delivery however there are certain remote areas of the UK that Royal Mail do not offer next day delivery. Please allow 2 days for these areas.

 

Royal mail special delivery Saturday

Please place your order before 1PM Friday to be guaranteed Saturday delivery.

 

International delivery

Delivery charges for Europe

Airmail Royal Mail (Europe) recorded                   6 – 8 working days                £15.00

Airmail Royal Mail (rest of the world) recorded   8 – 10 working days              £25.00

 

Countries we deliver to

Australia

Austria                                                                                        Latvia

Belgium                                                                                       Lithuania

Bulgaria                                                                                      Luxembourg

Croatia                                                                                        Macedonia

Cyprus                                                                                        Malta

Czech Republic                                                                          Monaco

Denmark                                                                                     Netherlands

Estonia                                                                                       Norway 

Finland                                                                                       Poland

France                                                                                       Portugal

Germany                                                                                    Slovakia

Gibraltar                                                                                     Slovenia

Greece                                                                                       Spain

Hungary                                                                                     Sweden

Iceland                                                                                       Switzerland

Irish Republic                                                                             United States

Italy                      

 

Tracking

Royal mail provide a tracking service for all orders from Erotic Secrets Of Pleasure so if you wish to track the progress of your order please use the contact us form providing your order number and we will send you a code to track your order online.

 

General delivery information

All orders from Erotic Secrets of Pleasure are sent by recorded delivery so they must be signed for. If you are not in to receive your delivery Royal Mail will leave a card through your door with details of where you can pick the parcel up or arrange for re-delivery.

 

All orders are packaged discreetly in plain boxes or packets with no company logos or names on and payment statements will come through as ESP.

 

If you have any problems with the delivery of your product or it does not turn up then use the contact us form and we will deal with it immediately.

 

Returns Policy

We aim to make any returns easy and stress free for our customers. Any products to be returned must be in their original packing and must not have been used. We will issue a full refund including post and packing. This offer applies up to 7 days from receipt of your order. For unused and unopened items we will exchange them for an alternative item up to 30 days from receipt of your order.

 

Once the item has been returned please allow up to 14 days for the refund to go through. It will usually be much quicker than this.

 

To return an item please send an email requesting a returns form. We will email you the returns form for you to print off and fill in, then send the item in its full packing to the address on the form.

ESP

PO Box 3452

Swindon

SN5 1AF

 

 

DVD’s

Unfortunately DVD’s cannot be returned,  in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

 

Lingerie

Lingerie may be tried on to check fit but your must keep your underwear on. If any tags or labels are removed we will not accept any returns.

If you are not happy with the item return it to us within 7 days and we will refund or exchange it.

 

Faulty or incorrect goods

Please return the item filling in the returns form and replacement will be sent out to you completely free of charge with a refund of the post and packing costs.